Shipping Policy

At Hexavie, we design modular outdoor systems with precision.
Our shipping process reflects the same level of care.

Order Processing

Orders are typically processed within 2–5 business days, unless otherwise specified.

You will receive a confirmation email once your order is placed, and a shipping confirmation with tracking details once your order has been dispatched.

Processing times may vary during product launches, pre-orders, or high-demand periods.

Shipping Regions

Hexavie currently ships to North America.

For shipping outside these regions, please contact us directly.

Delivery Times

Estimated delivery times (if not provided at checkout):

• Canada: 3–7 business days
• USA: 4–8 business days

Delivery timelines may vary depending on destination, customs clearance, or carrier delays.

These timeframes are estimates and not guarantees.

Shipping Costs

Shipping fees are calculated at checkout based on:

• Destination
• Product size and weight
• Delivery method

Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated.

Large or Oversized Items

Some Hexavie products may require special handling due to size or weight.

In such cases:

• Delivery may require signature
• Delivery appointments may be scheduled
• Curbside delivery may apply

Installation services are not included unless explicitly stated.

Tracking

Once your order ships, you will receive a tracking number by email.

Please allow 24 hours for tracking information to update.

Delivery Inspection

We recommend inspecting your package upon delivery.

If the box appears damaged:

• Take photos before opening
• Note any visible damage on the delivery receipt
• Contact us within 48 hours at info@hexavie.com

This allows us to address any issues quickly and efficiently.

Incorrect Shipping Information

Hexavie is not responsible for delays or losses resulting from incorrect or incomplete shipping addresses provided at checkout.

Please verify all shipping details before confirming your order.

Questions

For any shipping-related inquiries, contact us at: info@hexavie.com