Return & Refund Policy

At Hexavie, we design durable, modular outdoor systems built to last. If something isn’t right, we’re here to help.

30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible for a return, the product must:

• Be unused and in new condition
• Be returned in its original packaging and original box
• Include all parts, hardware, and documentation
• Be accompanied by proof of purchase

Products that have been assembled, installed, used outdoors, or returned without original packaging will not be accepted.

How to Start a Return

To request a return, please contact us at: info@hexavie.com

Once your return is approved, we will provide instructions on how and where to send your item.

Returns sent without prior authorization will not be accepted.

Return shipping costs may apply unless the return is due to a manufacturing defect or shipping error.

Damages & Manufacturing Issues

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Manufacturing defects are covered under our warranty policy.

Non-Returnable Items

We do not accept returns for:

• Custom or personalized products
• Sale or clearance items
• Gift cards
• Products that have been assembled or installed
• Products returned without original packaging

Exchanges

If you wish to exchange an item, the fastest method is:

1. Request and complete a return
2. Place a new order once the return is approved

This ensures faster processing and availability.

 

Refunds

Once we receive and inspect your return, we will notify you of approval status.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note that banks and credit card providers may require additional processing time.

If more than 15 business days have passed since approval, please contact us at: info@hexavie.com